unprofessional and unacceptable service

I tried to book tickets online on my mobile and after processing I get an error that it was unable to process yet it debited the account. When we arrived at he cinema to resolve the issue the manager was unable to get through to ticket lune and was unable to assist us. After much insistence. She allowed us to enter the cinema. We missed about half an hour of the movie and we had terrible seats. I cannot believe that no one was able to assist in the matter. We even double checked with he bank and the money had gone off. This was just unacceptable. A trip to the movies gone bad.