Unprofessional and slack customer service - Ster Kinekor Baywest

Myself, my partner and a friend went to watch Skysc****r on Tuesday, 24 July 2018 at 20:00. My friend and I had a club card that entitled us to the half price discount which we obtained last year. When we opened the cards a half hour before the movie started, the lady that helped us told us that our cards would not be active as of yet. However, she then was able to swipe different cards that she obtained from the back so that we could still get the half price discount (I was very pleased with her service and friendliness).

My partner opened up a club card on the Tuesday since his old card had expired. I simply asked him to inquire about the discount since we were afforded the discount previously. The lady at the front interrupted our conversation and basically shouted at me and said that his card won't work. When I tried to explain what happened previously she basically rose her voice and spoke over me. I am highly insulted and feel very disrespected. She yelled and then said that she is the supervisor and that such things do not exist (implying that I am a ****). She could not say anything else besides "I am the supervisor!". She then ignored me and to my surprise and utter shock, started cuddling with her "boyfriend", whom also happens to be an employee of Ster Kinekor. Both of them were incredibly unhelpful and rude.

While I was there, I witnessed another incident involving another customer. The customer's vitality card was not working at the self-service kiosk and then tried to get assistance from one of the employees. The supervisor and her boyfriend were standing around cuddling while another staff member basically had to do everything. She then rudely tells the customer to go back to the self service kiosk even after he said that it was not working. She ignored him and told him to go try again because it must work (as if he does not know what he is doing which I found very demeaning). It again did not work and he asked her if she was going to help him and she said no and that he must go and wait for the other lady who was constantly busy and honestly the only one that is actually doing her job, while she and her boyfriend continue to stand around doing nothing.

I am disgusted at the service at the Ster Kinekor, especially from a supposed "supervisor" who has no idea how to deal with customers. She should be treating customers with respect and actually doing her job of assisting customers. The cuddling with the boyfriend is also highly unprofessional. As a supervisor, it would appear that either she does not even know how to do her job, or her staff members are doing things behind her back and she does not even have the faintest idea of what they are doing. A responsible and passionate supervisor would have made the effort to find out more. With an attitude like that, she is likely to chase many customers away who would rather go to a cinema that would enhance an experience, rather than ruin one. For the price of movies nowadays, I expect way better service than what we received. From the online reviews that I have also read, I am not the only customer that feels this way.