Unprepared for 9am bookings

This morning my husband and I attended a 9am show. When we arrived the coffee machine at the regular concessions counter wasn't working. We queued for a long time at the concessions counter because despite it being school holidays only one teller was open. When we tried to buy a smaller box of Smarties off the shelf we were told we couldn't have them because they weren't in our teller's stock. She was incredibly unfriendly during the entire interaction. After insisting we weren't going to buy a much bigger box there was much arguing & debate & swapping around of stock & we got the Smarties. We then went to the Prestige counter for coffee. The guy working the counter couldn't find the lids or sweeteners, staff were vacuuming around us and cleaning floors outside. All at odds with the marketed Prestige experience, we were made to feel unwelcome, the staff were unprepared for customers paying the same ticket price as they would for any other show. You should not be offering a 9am time slot if you are unable to offer customers the level of service they would receive at a later show. The attitude of your staff toward customers and each other in front of customers is not up to standard.