Uninformed staff at ster kinekor

We had planned for a week before hand to take my daughter (3) for her first movie experience. I phoned the cinema a week before (20 March) to find out what would be showing on Monday (26 March) after trying to see on the Internet, but to no avail and after phoning the call centre and they couldn't help me either. We, who live in Mossel Bay, have no way of knowing what is showing unless we call. I was told two animations were showing, only to get there and there is no animation and besides the one has been off air for 4 months already. I spoke to a manager who said she would investigate and get back to me, and we are still waiting for the call. She didn't seem very interested in our plight and doubt whether she will get back to us anyway. The absolute disappointment when we told our little one after a weeks build up and then the expense of driving through is totally unacceptable. I hope somebody at ster kinekor will come back to me with some form of compensation for the inconvenience of uninformed staff. If I just had the right information we would have gone on another day.