AW
AJ W

1 reviews | Active since Jun 2015

30 Apr 2018, 09:22

Unhappy No Soda.

I booked tickets at Mall@Carnival Ster-Kinekor on the 26th of April 2018 at 20:00 E11 & E12. I was so exited since this is a big movie and its the first time its showing. But as normal Ster-Kinikor likes to disappoint their clients. Arriving at Ster-Kinekor waiting half an hour in line just to be told that there was no Soda. No Coke, No Cream-Soda, No Fanta. There was no sign of anykind to indicate this, thus waiting in line for nothing. This made my Movie experience unsatisfied. Why can Ster-Kinekor not plan ahead of time????? Secondly the Cinema was hot, was the aircon not working??? I mean we as clients pay al lot of money for a good movie experience and then we are told there is no Soda.

I think this is not acceptable

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply30 Apr 2018, 11:49
Official

Dear Ajwahl,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.

Kind Regards,

Ster-Kinekor