Unhappy client- sterkinekor

I am utterly disgusted with the service received whilst at the cinema on Saturday 16 March 2019. My fiance and I were excited to watch a movie, we had arranged to have someone babysit our son. We decided blue route sterkinekor would do because we have been there on numerous occasions and we have received fairly good service until yesterday. I completely understand that load shedding is out of your control, however the generators are something you are able to control. Whilst sitting in the cinema we were notified by one of your staff that they were trying to connect to the generators however they we not sure what was happening and as soon as they know they will inform us, a hour passed and we had not heard from anyone. When we went to enquire what the problem was we were told that the movie would only play at 20:30 now we have been sitting in the cinema since 17:30. No one bothered to inform us. We leave the cinema, go and get vouchers, after 15 minutes in the queue we enquire whether we will receive vouchers for the combo purchased which was R150 and we are told no, my fiance and I discuss how unfair this is and we are rudely interrupted by one of your staff who says "you do not need to buy stuff." I find this damn rude. We were not speaking to her and she had an attitude. This was unnecessary money spent because when we do use the voucher we will need to purchase combos, that's the highlight of the movie. We were utterly disappointed, especially considering the cost incurred to have someone babysit our son whilst sitting for an hour in the cinema and having no one inform us that the show would only start at 8.

I have sent sterkinekor an email yet they failed to respond.