1 reviews | Active since Apr 2018
Underage kids in movie and staff taking bribes. Bad manger.......
I had a very disgusting experience at the Cresta branch. The staff are a bunch of ****** and have no professionalism. I booked tickets for a movie when i got to the check in the lady advised us that my daughter was too young to watch that specific movie. We then changed our tickets to a more suitable movie for our kids. Whilst sitting and waiting for our movie to begin we noticed that the lady at the check in point was allowing many under age children into the same movie after taking BRIBES from those people. I suggest you review the footage for this day to see how this nonsense unfolds. It is disgusting and upsetting. We later confronted the staff and the manager who had such a filty attitude about it and merely said she cant do anything about it she started yelling at us in front of everyone . We advised her that her staff was taking bribes she said there is nothing we can do about it. She is rude and gives ster kinekor a very bad name. I asked for a refund and they said they cant help me. How inconsiderate and unhelpful. At this moment there many underrage children sitting in a movie that is inappropriate for their age just beacuse the staff are taking bribes. I will report this further and hopefully some order will be brought. I want a refund for the tickets that i bought as the manager refused to give me my money back.
A word of advise to them......hire trustworthy ,professional staff members as incidents like this can bring down the name of ster kinekor and everything that it stands for.
I hope i will receive a response and a refund. Date of incident 24 June 2018 6:30
Dear Zai,
Thank you for taking the time to contact us to share your experience.
We thank you for bringing the matter to our attention and allowing us the opportunity to close our gaps.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
Dear Zai,
Thank you for taking the time to contact us to share your experience.
We thank you for bringing the matter to our attention and allowing us the opportunity to close our gaps.
Your feedback has been escalated to the relevant department, you should be contacted within 24 hours.
Kind Regards,
Ster-Kinekor
