NZ
Nokuthula Z

1 reviews | Active since Aug 2016

20 Aug 2016, 17:23

UNCOMFORTABLE SEATS

<p>Hi</p> <p>So today I took my kids to watch Ice Age at Ster Kinekor Southgate Mall and I was so uncomfortable I couldn't wait for the movie to end simply because I am a plus sized woman and those seats were not accommodating. Before u had renovations done I could sit until the movie ended, though I was not 100% comfortable they were much better than what I experienced today. I don't understand why u didn't consider big people in the decision making process when designing the new theatres. I really prefer Ster Kinekor when it comes to movies but after my traumatic experience today I really think I will be moving to Nu Metro because I was told by one of your customers that saw me sitting at the edge of my seat that My Metro theatres have 2 bigger seats in every row that accomodate big people like myself.</p> <p> </p> <p>I was very disappointed today, what was meant to be a great day out with my kids turned out to be a painful and traumatic experience.</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply13 Oct 2016, 13:16
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)