Unacceptably long queues (continued)

I was somewhat impressed that the Ster Kinekor staff contacted me stating that they intended to 'make right' our terrible movie experience outlined in my post on 21st March 2016....<br> <br> Unfortunately that's where it ended!<br> <br> Ster Kinekor asked for a week to sort out the queuing issues at Gateway and promised us an 'amazing experience' to offset the horrible visit outlined above.<br> <br> Sadly they have not even refunded the cost of the popcorn and tickets.<br> <br> Not only did they fail to provide a good customer experience, they failed to make it right when the wheels came off. Shame on you Ster Kinekor.<br> <br> It really is sad when companies see their customers as cash ***s instead of valued brand advocates. Forcing a customer to become part of a faulty conveyor belt does not provide a happy emotional connection.