Unacceptably late

My friend and I went to see the new Fast and Furious 7 movie yesterday at 22:50. After we bought the Fast and Furious Combo, we stood in front of the movies until 23:30, and the movie theater was still not open or ready for us to be seated. We then decided that it was getting too late, and went to see the management. It was then when we asked if we can please just have a token, to go and see the movie on a other day. The lady at the offices yelled at us that they don't do refunds or tokens. Does this mean I should just accept extremely bad service.This is however not the way to communicate with your customers (made us feel unwelcome and unworthy). The fact that the movie hasn't even started after more than a half an hour, and the way the staff handled us is unacceptable. Could this please be taken under consideration.