Unacceptable Service from Ster-kinekor and no plan B for power cuts!

My wife and I went to Forest Hill mall on Saturday st December as it was our anniversary to watch Nobody's Fool at Ster-Kinekor. What was meant to be a special day got totally ruined as the movie we planned to watch around 40 minutes into the movie the power went off, second there was no generator to cater for the power cut, thirdly we were asked to queue in a very long queue, after queuing with no assistance or someone walking the floor to pacify already irate clients we get to the front expecting a refund - at this stage I was so annoyed I did not want the voucher but a refund and I was told they can't assist me. Tukishe Mampana the staff member said there was nothing he could do but I must phone the ticket line to get a refund. After waiting in a queue for so long to get my refund no to be told I cant be assistance I was already annoyed. So that is what I tried to today - to call the ticket line on ********** 437 - after holding for 10 minutes I then get cut off. Ster-kinekor I have been a loyal client for many years and to be treated like this is unacceptable. Your service is unacceptable and leaves a bitter taste in my mouth. Please contact me and provide me a refund that is owed to me!