AS
Alexander S

1 reviews | Active since Nov 2016

29 Nov 2016, 14:55

Unacceptable service by Ster-Kinekor

<p>Hello</p> <p><br />I visited your cinemas today and the services was awful. I went to watch The Accountant at Forest Hill at 11: 45.</p> <p><br />Firstly your system wasn't working and I couldn't use my SK Club card. This actually happened to numerous people. My ticket wasn't even managed to be printed so I have no prove that I attended the movie </p> <p><br />Secondly during the movie the picture quality was bad. And half way through the movie the power went down and I couldn't finish the movie.</p> <p><br />The manager was rude to me and didn't even wanted to listen to me when I wanted to get refunded . </p> <p> </p> <p>This is unacceptable and I refuse to settle for a re admission ticket. I want my money back . You make sure your boss or manager gets this message asap and resolve my issue </p> <p> </p> <p> </p> <p> </p> <p><br /><br /></p> <p> </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply31 Jan 2017, 18:08
Official


We apologize for the inconvenience caused to you,we had some technical issues but now everything is back to normal.