Unable to credit/change a incorrect booking on their system

<p>I booked a movie on their website and unfortunatly I chose the wrong cinema. I emailed them to ask if they can change the movie or credit me and the automatic email said they will respond in 24hours.</p> <p>I contacted them on telephone and the lady informed me their system won't change it nor credit. </p> <p>They informed me I must email proof of payment, etc, etc.</p> <p>After few minutes the original email was responded as follow;</p> <p>"We apologize, but unfortunately we will be unable to change the booking for you. Once the payment has gone through there are no cancellations, exchanges or refunds allowed."</p> <p>This is pathetic, we are living in the 20th Century. Everything is possible. But a company like Ster-Kinekor is unwilling or at the stone age.</p> <p>#SterKinekormustfall</p> <p> </p> <p> </p>