Unable to change tickets

<p>I just made an online booking for a movie, after making the payment I saw on the confirmation e-mail that I by accident selected the wrong date. I called the ticket line and was advised that there is nothing they can do. In this day and age there is nothing they can do???? So now on Friday 10 February 11:45 there will be 2 open seats, paid for by me, open, because Ster-Kinekor cannot help me to change a 10 to a 11. This is very bad guys, my whole life I have been going to your cinemas and this now the service I get, unacceptable.</p>