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ashmita G

1 reviews | Active since Jan 2016

27 Sept 2018, 10:05

Truly disappointed!

I booked 2 tickets at Gateway Prestige online for my boyfriend and I to watch the premiere of "A simple favor", we get there and realize its a Girls Night movie premier. I booked the tickets a month in advance when the movie came up on the Ster-Kenikor website. I get the tickets printed and head toward the Prestige VIP lounge and hand over my ticket to scan when the guy scanning the tickets say no men allowed, its ladies only. Now firstly, There was no advertising of this on the site when I booked the tickets. They did not specify "females only". Secondly, I've been to many other premiers where men were seated in the prestige cinema during a "Ladies night". And No. 3, they treated us, as well as many other patrons very very poorly. They acted as if they were police officers shooing away the men. To top it of, there popcorn was stale! I planned this evening for my boyfriend and I and all we were looking forward to was a relaxing evening. They were extremely rude and we had to speak to 3 people before they eventually kicked the guys out anyway. And they were in no way apologetic for this. They said that we knew its ladies only. My point is, we are paying you for a service and this is the customer care we receive. We spent money on fuel to get there as well as tickets, and all we did was get reimbursed for a ticket and got sent home. This was utterly ridiculous and our night was ruined. families were leaving in groups all night due to this. I had never experienced such immorality before. My family and I frequent ster-kenikor for a relaxing time out and this is just unacceptable. I am APPALLED!!!

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply03 Oct 2018, 07:07
Official

Dear Ashmita,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department and you should be contacted within the next 24-48 Business Hours

Kind Regards

Sterkinekor