TRIPLE DEBITED BY STERKINEKOR

<p>On Wednesday 2 November 2016, i booked 8 movie tickets on Ster Kinekor's website, little did i know that they are in the middle of a system upgrade (mind you, to date which they are still busy with). I proceeded to the check-out and paid R415,00 for the 8 movie tickets. Upon confirmation of reciept, the screen went blank and i was not sure whether they tickets were purchased or not. I then contacted my bank who advised that 4 x R415,00 (R1 660,00) referenced as 'M*STER KINEKOR.COM FNB BANK' was debited from my account. I contacted Ster Kinekor and asked for my money (R415,00 x 3) to be reveresed because who in their right mind would pay R1 660,00 to watch ONE movie. I was told that i need to supply them with a copy of my bank statement showing the 4 transactions. I comp**** with the request and no response was received. I sent another email on 4 November 2016 and once again no response was received. I then sent a message to Ster Kinekor via facebook asking for their assistance. They responded and advised that my case has been logged. I recieved on a call on Sunday, 13 November 2016 from a lady by the name of Luleka who advised that she is from Ster Kinekor. She advised that i need to send a copy of my bank statement directly to her ********** and she will refund me an amount of R1 245,00. On Monday, 14 November 2016 i sent the email to Luleka providing them with my bank statement once again and to date i have not received any response. The service provided by ster kinekor has been pathetic!! All i require is a reversal to be done. The money was gladly debited from my account and it's been 2weeks since the incident and no funds have been refunded!</p>