Treating customer unfairly

So Annoyed about your service Ster-kinekor!!!!

Tried to make a booking online on the 13/05/2022, booking failed but, YOU STILL DEBITED THE MONEY FROM MY ACCOUNT 😒

Had to call the call centre to lodge a case for a refund.

Informed me that I should wait, you will call back as you need to confirm if the money is successful. Great, the money was successful, then you sent me a Indemnity Form to full out on 26/05/2022, done form fulled out.

Now, TILL TODAY IM WAITING, WAITING FOR A MISTAKE YOU MADE, YOUR SYSTEM MADE. THAT’S NOT MY PROBLEM.

Called the call centre no, they can’t help me without CASE NUMBER but, Kelello Morori never gave me a Case number????? NOW WHAT SHOULD I DO AS N CUSTOMER WAIT AGAIN FOR BETTER DAYS, WHY BECAUSE THERE IS NO REPLY ON MY MAILS!!!!!

BTW, NOT JUST IS THE ONLINE SERVICE BAD, SO IS SOME OF THE CUSTOMER SERVICES CALL CENTRE CONSULTANTS.

It angers me to think, we give you business, but, the service we get is so BAD. HOW IS THAT FAIR, TELL ME?

It takes nothing from people to be fit and proper or friendly!!!

PLEASE PROVIDE ME WITH FEEDBACK, AS THIS WAS YOUR MISTAKE NOT MINE.

So unprofessional!!!!!!!