Think twice or rather stand in a Queue

Good day,

About two months back Ster Kinekor charged my credit card twice (may i add not the first time this has happened!). After numerous attempts to sort this out and still pending refund for both movies, I have not gotten any feedback and have been basically ignored from two separate email accounts even after proving that my Bank Statements reflect duplicated amounts. The website alone allows for these errors to constantly happen and the lack of care from Ster Kinekor is appalling !