******* at N1 City

<p>Good Day</p> <p>I am extremely unhappy with events that have transpired at your N1 city location in Cape Town. <br />I took my daughter and her friend to watch a movie on Freedom day , last week Thursday. <br />My daughter left her jacket in the theater (she is 9 ) which I take full responsibility for but when we realized what had happened I called the manager on duty and she told me that the jacket was brought into the office , she had it there and would keep it for me. <br />I do not stay in the area and it was approximately 8pm so I told her that I would come by 10 the following morning to pick it up and it was to be locked in the office till then. <br />So the following day I drove out to collect the jacket and after waiting almost 45 mins some one came out of the office and told me that they couldnt find it and that it was most likely in the safe, I would have to come back at 4pm and then could get it then. <br />As mentioned I do not live in the area and to avoid driving up and down and using extra petrol I had to stay close by for the rest of they which I did... <br />When I came back at 4pm I waited another 45 mins only to be told that I needed to wait another half an hour for the cleaning staff so they could be asked where the jacket was.. It was not in the office or in the safe. <br />I asked the female manager at this point if she thought it had been ******, she said NO and that I should just wait and she would let me know in half an hour. <br />So I let all this information sink in as I walked away and realized that I was just being messed around , I went back and spoke to the managers again and told them that this is ridiculous. <br />Either the jacket is there or it isnt! <br />They finally admitted that it was not there and had probably been ****** by a staff member!<br />Since then I have heard nothing back, I was told that surveillance footage would be checked and they would let me know. <br /> <br />None of the employees of ster kinekor were honest and straight with me, if they had been it would have saved me A LOT of time and stress and frustration .Waiting around all day for nothing and wasting a public holiday! Not to mention my jacket being ****** by one of your employees!!</p> <p>I have been extremely understanding up till this point , it is just unacceptable, we spend a lot of money at Ster Kinekor and this is just disgusting!!</p> <p>I want to know what is going on and what you plan to do about it.</p> <p>My daughter is now entering winter without a warm jacket thanks to your *****ed staff members .</p>