1 reviews | Active since Feb 2017

13 Feb 2017, 15:27

The usual service

<p>I booked a ticket and had a family emergency pop up. I tried to move booking via the hotline but the staff was EXTREMELY unhelpful and referred me to the branch. I then went to the branch and was told that I need to change my bookings via the hotline as they have no control over this.</p> <p>I am extremely unhappy about your service. I had a dire emergency and Ster Kinekor just didn't care. But why would they? They already had my money.</p>

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Replies (2)
Ster-Kinekor
Ster-Kinekor's reply14 Feb 2017, 08:39
Official

We apologise for the bad experience you received from our staff,our systems doesn't allow us to change the booking because once the seats are reserved,we are unable to unlock the seats until the show time you booked for has passed.

Ster-Kinekor
Ster-Kinekor's reply14 Feb 2017, 08:39
Official

We apologise for the bad experience you received from our staff,our systems doesn't allow us to change the booking because once the seats are reserved,we are unable to unlock the seats until the show time you booked for has passed.