RB
Richard B

1 reviews | Active since Mar 2009

23 Feb 2016, 11:12

The seat sizes have shrunk, and it hurts

Dear Ster Kinekor, As a overweight person I always opt for the larger seats, and pay the premium, and I have no problem with that.<br> <br> However now that the premium seats are no longer available I am forced to use your regular seating. Which would have been fine. The revamp however has changed the width of the seat, so recently I had to sit through a full length movie whilst being squeezed. Even my 55KG wife said she battled.<br> <br> I find that this makes me not want to watch movies with you anymore. I would rather pay more and use numetro with their infinitely bigger seats. Please bring back the bigger premium seats and the love nests or consider my families business gone. I prefer your cinema's and your experiences especially your cinema prestige. However I cannot endure another 2 hours of pain just to watch a movie.

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply02 Mar 2016, 16:23
Official
Hello rburden,

Thank you for telling us of your experience.

Your complaint will be escalated to the relevant department who will contact you shortly.

Regards,
Ster-Kinekor