The most horrible experience @ mall @ carnival Ster Kinekor -

I have no words to describe the horrible experience that I had at Mall @ Carnival Ster Kinekor Friday 22 December 2017. I have guests from Netherlands visiting me. My guests and my family in total where 8 people.. we went to the movies on Friday... And how embarrassed I was. 1. There was one person serving a whole line of waiting customers. Eventually another 2 people arrived to assist. 2. We were told that there was no Coke.. the coke was finished.. where in your life does a cinema run out of coke???? Then to add to that we ordered cream soda... Sorry mam.. the cream soda just ran out... Okay so then we ask for Coke Zero... also finished.. So we were left with a choice of water or slush puppy or Fanta... We then opted for Fanta. When we arrived in the cinema.. Fanta was Flat! 3. So by this time I was not surprised that the spice canisters for the popcorn was empty. 4. The heat in the cinema was unbearable... we had to after 20 minutes send our son out to go and ask for air conditioning to be switched on. 5. About 25 minutes into the movie the electricity went off.. Nobody came in to tell us what is going on.. after 10 minutes people started walking out. Then a very rude lady.. not sure if she is the manager came and and told us not to move and not to leave the cinema and that somebody will attend to us to give us readmission tickets as they don’t have a generator. After waiting for 30 minutes we went out and there was a whole line of people out of all the cinemas standing in a long queue to get their readmission tickets, with only one person issuing it. When I went to the front and asked why they left us in the cinema unattended and why there is only one person issuing readmission slips I was told that they had already left and left the poor lady to do this all by herself.

I am not impressed by the overall service. We spend R734-00 on refreshments that was flat to add to it, and now we have to spend another R734-00 for refreshments again to come and finish our movie and absolutely nobody seemed to care about the concerns that the public had!I need a very senior person of that store to call me as we will be coming back on Saturday and expect our refreshments to be ready and service to be a thousand times better