Terrible Treatment of Loyal Customer

<p>I had signed up at The Zone @ Rosebank for a SK Club Card (Card Number: 1 ********** 7987). I went to watch a movie on 12 February to use my birthday voucher. </p> <p> </p> <p>I went to watch a movie at Rosebank Nouveau and the card refused to pick up on the system when I was swiping it. The Manager that was on duty there was extremely rude to me and refused to help, pushing the blame back to Ster-Kinekor. What a terrible experience. For a Manager of Ster-Kinekor to act as if he does not work for SterKinekor and walk away was quite traumatising. I wish I had gotten his name but he just walked away. </p> <p> </p> <p>I think this is absolutely terrible customer service and I see this being resolved in the following manner:</p> <p> <br />> The card above being immediately registered and I being notified when the card is registered on the system. </p> <p>> I be refunded for my movie (R75,00) and be allocated my birthday voucher again.</p> <p> <br />I really hope that you do care for your customer and believe that good service results in loyal customers. </p>