Terrible Service with regards to online booking queries

<p>Hi</p> <p> </p> <p>At 11:50am today (20/03/2017), I booked tickets online to see Kong in the imax Cape Gate the next day (21/03/2017) at 12:00pm. After struggling with the website and trying numerous times to get my booking finalized, I finally came right. When I received my confirmation email, I realized that the date was wrong (20/03/2017 instead of (21/03/2017).</p> <p> </p> <p>I immediately called Ster Kinekor to try and correct the date issue but there was no answer. I tried a few times and still no answer. I then got hold of the call centre and was told that I need to go to the cinema before the movie starts on 20/03/2017 to speak to the manager. This is impossible since the movie started in 5 mins and I was not close to the mall. The call centre agent then said that he will try and get hold of the manager at Ster Kinekor Cape gate and resolve our issue. He tried calling to the branch landline as well as the manager's private number but no answer.</p> <p> </p> <p>I feel that this is terrible service. How can no one be at the ticket office to answer a call? And where is the manager that no one can get hold of him?</p> <p> </p> <p>I have now lost my booking as well as two tickets R160 (edgars club card discount). This experience has made me lost interest in Ster kinekor all together. I never had issues with Nu Metro cinemas after going there for over 10 years. I now decided to see a movie at the IMAX with Ster Kinekor now. Very dissappointed!!!!!</p>