Terrible Service, Booking Failed Money Gone

I tried to book tickets online using the Ster-Kinekor website.<br> <br> The booking failed yet the money was still taken out of my account even though the notification on the website expressly stated that no money had been taken.<br> <br> I then tried to phone the helpline thinking that it was a simple mistake that would be easily reversed.<br> I was then told that it would take SEVEN working days to get my money refunded. This is unacceptable and amounts to theft on the part of Ster-Kinekor. <br> <br> I then phone to follow up 3 days later and was then told that the fund reversal would take 7-14 WORKING DAYS. That is almost a full month when considering a 5 day working week.<br> <br> It is utterly disgusting that money can be taken in seconds without getting the tickets that the money was supposed to pay for and then the customer has to jump through hoops and wait weeks to get THEIR money back. Taking money from someone without providing a product or service in return when the product or service was promised is THEFT.<br>