MK
Mark Killian-Ungerer

1 reviews | Active since May 2016

05 Dec 2016, 16:58

Terrible service Baywest Ster Kinekor

<p>...I was at the baywest Cinema on Saturday...first of all, I must say it was very unpleasant...their was problems picking up my online booking...had to wait for about 20 minutes for someone to assist me....they looked at me like i was some kind of a con artist...when they could not find my booking on the pc's infront....second senario....went to purchase popcorn etc...transaction went through, put your printer was jammer and did not print my receipt...so I was told they cant find any transaction on the system for the amount reflected on my phone...bank sms...treated my like i was n *****....I am not happy at all...Im sorry...baywest, infact ster kinekor will never ever see me again. Please make sure the reversal gets done and provide me with feedback once done!!!!</p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply31 Jan 2017, 15:16
Official


We apologize for the inconvenience caused to you,sometimes at the cinemas the machines cant pick the booking reference ,this is caused by the systems being offline . We assure you that this incident doesn't happen again to our customers.