Terrible service at the popcorn stand

Every time I go to the movies and get popcorn I have to wait around 15- 20 min to be served. Typically there are about 10 people in the queue in groups of 2 to 4. It's so frustrating to stand in those lines and you can end up missing the first scenes of the movie because of the slowest staff.<br> <br> Yesterday was the worst experience I've ever had. We waited 20minutes for 4 small groups of people to be served and when we get to the front the lady says we mustn't pay with card. This isn't the first time so I almost expected it. I borrowed a R100 note from a friend and then the lady told me she didn't have change. Since 2 cokes and a popcorn cost R85 she only need R15. Instead I got told I would be brought my change in the cinema and was asked for my seat. I told her and she looks at me and says she's got it. I had to ask her to write it down and when she did she asked me for my seat number again and didn't even write down what she owed me. I asked her to call the manager and instead 2 minutes later she came out with change and not a single apology.<br> <br> I'm never coming back to the gateway branch as the service is disgusting. I will encourage my friends to stay away