fB
fatima B

1 reviews | Active since May 2012

04 Jan 2016, 12:22

TERRIBLE SERVICE

I wanted to watch a movie at the Forest Hill branch but never in my life have I experienced such disgusting service. The cashier that does the reservation took 40 minutes to book 2 tickets. I was third in line but stood there for over an hour. When i get to the counter he did not even have the decency to greet. I wanted to book a show and it was sold out but he abruptly says people with cards are booking out the show. <br> <br> How is it that people that use the self service terminal can do bookings faster than the cash paying ques.<br> <br> I then request refund for beverages and snacks purchased and that takes another 20 minutes.<br> <br> Out of all sterkinekor services this is the worst service I have received.<br> <br> I complained at the system at the movies got a automated response but still now no one has the decency to address it personally and get proper customer services sorted!!!

0
Replies (1)
Ster-Kinekor
Ster-Kinekor's reply13 Oct 2016, 09:14
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)