Terrible service

On the 09/04/2015 I booked and paid for tickets for the 20:00 show on the 22/04/2015. I arrived at the movie I spoke to the manager who was Prudence and told her I don't have the card I booked the tickets with but I have the 8 digit reference number, she then told me that they don't issue tickets without the card as there's been a lot of ***** happening at Ster-Kinekor as people have been booking 5 to 7 tickets at a time with ********** credit card details. Prudence decided to assist me as I said I have already purchased the tickets and just need to pick them up, when she did a search with the 8 digit reference she said she did not find any tickets, she then asked for the credit card number which I gave, she then came back with a printout showing me that I have apparently booked 7 tickets for a movie at Gateway Imax for the 26/04/2015. I told her 1st of all I booked 2 tickets for the 22/04/2015, it was definitely *****, I requested for my correct tickets to be issued to me which weren't.They made me purchase 2 new tickets at 19:50 for the 20:00, so in total I paid for 4 tickets for 1 show and 7 tickets I never knew about this is highly frustrating, Resolution is requested 48 hrs !