RL
Rizaan L
1 reviews | Active since May 2013
13 Apr 2015, 10:42
Terrible Premier Experience
We booked 4 seats in the Premier cinema 6 on fri 10th April to watch Fast and The Furious. When we got to our seats there was people in our seats, who refused to move because there was people in their seats. Somehow Ster Kinekor managed to double book their seats and so they just went and sat in our seats.<br> <br> We called one of the attendants who eventually called the manager. After missing the first 30 minutes of the movie, the manager decided to move some normal chairs of the foyer into the cinema and decided to refund our money. I was very dissapointed by our Premier experience and not sure how Ster Kinekor allowed a double booking on the system.
Helpful (0)
Replies (1)0
Replies (1)Ster-Kinekor's replyOfficial
17 Apr 2015, 08:23Hello rizaan@,
Please accept our sincere apologies for the service failure at our Cavendish branch.
The matter has been addressed with the cinema team and I have been notified that you have been contacted in this regard.
Thank you for your feedback and we look forward to welcoming you back to our cinemas again soon.
Tanya
Please accept our sincere apologies for the service failure at our Cavendish branch.
The matter has been addressed with the cinema team and I have been notified that you have been contacted in this regard.
Thank you for your feedback and we look forward to welcoming you back to our cinemas again soon.
Tanya
Ster-Kinekor's reply17 Apr 2015, 08:23
Official
Hello rizaan@,
Please accept our sincere apologies for the service failure at our Cavendish branch.
The matter has been addressed with the cinema team and I have been notified that you have been contacted in this regard.
Thank you for your feedback and we look forward to welcoming you back to our cinemas again soon.
Tanya
Please accept our sincere apologies for the service failure at our Cavendish branch.
The matter has been addressed with the cinema team and I have been notified that you have been contacted in this regard.
Thank you for your feedback and we look forward to welcoming you back to our cinemas again soon.
Tanya
