Terrible facilities and experience at Gateway

<p>Booked two tickets for the Kandasamy's, prestige seat was broken.</p> <p>No other seats available to move to.....</p> <p> </p> <p>Booked two tickets for the War For The Planet Of The Apes on the 16/07/2017, waited 15minutes to get someone to refill the spice cans.</p> <p>Movie was scheduled to start at 17:30, screen froze whilst trailers were been played. I called customer care who advised that they would send an email to the manager. </p> <p>Movie finally started at 18:17 to be exact.</p> <p> </p> <p>19/07/2017 - Sent an email to ********** to lodge a complaint, all i got was an automated response advising that a regional manager would contact me. </p> <p> </p> <p>25/07/2017 - Resent the same email informing the company that their complaints resolution process is really disappointing.</p> <p> </p> <p>Till date no response...... or feedback....</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>