Terrible experience at IMAX Gateway

I visited the IMAX Gateway branch on the 28.03.2016 for the 17:30 show. There was no order, system or proper signage we waited in a queue to buy popcorn however does not sell to the customers if they are not purchasing a pizza with a cashier that was so slow & no sign that says that. Thereafter we waited in another endless queue to buy a ticket for popcorn and had to wait in another endless queue to collect the popcorn and another queue to buy glasses. People were horrified at the pace at which these lines were moving and cashiers having their own squabbles - please have a look at the footage that you might have at the Gateway theatre at 18:05. We had a 17:30 movie and waited from 16:15 to 18:10. The system that you have in place is definitely not working, we tried on numerous occasions to call the call centre and there is no answer to find out if the movie can be moved to a later timeslot due to these circumstances. We paid R220 for the movie but missed half of it as we only were only done at 18:15.It was a totally disappointing as it was a birthday treat and we ended up so frustrated after the unnecessary hustle and bustle. I visit other branches regularly & never had this issue