Terrible experience

<p>I booked ster kinekor tickets for the musgrave branch online .the money was deducted from my account sms received but no email. I got concerned when i went back to the website and saw the seats i booked still available .I then phoned the call centre and they advised although money was deducted the ticket were not booked and money qill8be refunded after 24 hours i needed to make the booking again doing so was now advised there was a R17.50 booking fee which needed to be paid.i argued as how is this possible when the system took my money did not book the tickets and then my inconvenience i need to pay a booking fee. Pathetic..now i understand why i always used nu metro .i asked for a supervisor and here is where it gets interesting. Instead of her apology i got a rude voice on the line telling me theres nothing the consultant can do as this was the charge furthermore after arguing that this inconvenienced me she tells me to email her the proof of payment and also add in the seat numbers which i wanted as she cannot go back to the consultant and ask him so this Miss or Mrs Vigien or Vigie cannot assist with help from her internal staff the customer must resend her the seat numbers. I was so annoyed at her lack of customer service .i called capitec bank and asked them to confirm payment went through which they did .i asked them to please recall as the experience from my bank was better than Ster kinekor and i did not want to have any dealings with this supervisor as her lack of service shows in the way she addresses the customer.after reading up i see this is a common problem so i wont be using ster kinekor again.</p>