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indiran G

1 reviews | Active since Apr 2017

21 Apr 2017, 22:12

Terrible cutomer service

<p>I had a terrible experience at the Kolonade ster kinekor.</p> <p>This Friday I took my son to watch Fast and Furious 8. A lady called Patricia on the floor, asked my son to finish his ice cream that almost finished before he could enter the theater. However another White lady who had coffee from Mug and Bean was allowed to enter. When I asked why should there be different treatment for different people and my movie had already started but she insisted on my son finishing or throwing his ice cream away before entering. She was rude to me and I felt racially discriminated against.</p> <p>We go to the movies to relax and unwind. it is our happy place but this entire episode had upset us and we didn't enjoy the movie. This was unfair treatment and **************. </p>

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply09 Sept 2017, 11:41
Official

Dear indiran govender

Thank you for taking your time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve the issue at hand and as soon as possible. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.