Terrible customer service - Refunds

I tried to make a booking on the app on 17/03/2018. On the payment page, my payment failed twice but the amount of R120 was deducted from my account twice.

I still have not received any refund after several attempts at emailing ********** with my proof of payment, but no responses has been received.

I am deeply dissatisfied and still down a few hundred bucks.