Terrible customer service from customer service

<p>I have, for the 2nd time, logged a query via the Ster-Kinekor customer service platform on info @ sterkinekor.com. with no feedback. The latest was on 05 April when I lodged a query on how to use my free birthday ticket as the staff at the cinema seem unable to figure out how to redeem this. I received an automated response from Ster-Kinekor of Ster-Kinekor Case# CAS-53848-G4Q8D5 has been logged. STK: ********** 132206. There has been no further feedback. So I sent a private message to Ster-Kineor via Facebook on 10 April and was promised that someone will follow up for me. As of 26 April, there has been no feedback at all. Considering that I make an extra effort to support Ster-Kinekor despite that their tickets and snacks are more expensive than Movies@Montecasino and the theatres at Fourways Mall and Cedar Square are about equi-distance from home as Montecasino, I find that Ster-Kinekor does not appear to value this loyalty. My previous query in January was assigned to the incorrect person and, as such, was not resolved. Oddly enough, my query in January was about the same issue but was a complaint rather than a query</p>