Terrible customer service and uneducated staff.

<p>I went to Ster-kinekor Cavendish recently to acquire a new "movie card" having lost my old card a good 5/6 years ago. The girl behind the counter, although reasonably helpful, was obviously not very well trained and could not help me when my email address failed to be recognised by the site. (I was also shocked to learn that she was under the impression that the password needed for logging onto the Ster-kinekor site was my personal email password.) <br /><br />I then requested to see the manager who, despite my repeated and simple explanations, could not understand the problem but eventually came over to the computer to assist. She then explained the problem back to me but when I failed to receive an email verifying the activation of my card she advised me to "just go home and see, hopefully it will come through later otherwise you can just come back", although it is an automatic email and shouldn't require me waiting at all.<br /><br />Needless to say I will not be back - if the manager doesn't even have the knowledge required in order to be able to issue a new card then I don't know what else to say.</p>