Terrible customer service

<p>I had initially booked to watch Guardians of the Galaxy vol2 at Brooklyn, Pretoria but due to the incompetence of the staff we (a fully booked theater) were unable to watch the 1100 screening of the movie. They didn't load the movie the night before, attempting to do it the morning immediately before the screening time - they had us wait for 60 minutes into the screening time only to tell us they could not load the movie and we would receive readmission tickets.</p> <p> </p> <p>I am now at the grove mall trying to use the same said readmission ticket to watch guardians of the galaxy and was told I could not use the ticket here to redeem in their IMAX theater because they are an IMAX theater</p> <p> </p> <p>1. The woman who talked with me was argumentative and wouldn't listen to my reasoning except to only push her point of view. </p> <p> </p> <p>2. NOWHERE on the readmission ticket is there an exclusion of IMAX movies. It says ANY movie theater. </p> <p> </p> <p>3. While forced to book my tickets and now pay for them, they link between sterkinekor and Edgar's loyalty card was down. So we (three) had to pay full price for our tickets. The staff at grove were of no help and beyond reasoning. Too arrogant, too stubborn.</p> <p> </p> <p>4. This is now the second instance of being disappointed at the total lack of good customer service and not meeting expectations. A wasted morning at Brooklyn, and further wasted effort trying to reason with *********** staff at grove. </p>