KM
Kerwin M

1 reviews | Active since Feb 2014

04 Oct 2018, 15:41

Terrible customer service

From thursday morning i been trying to get a response from you guys via email and no response.phone customer care and your agents are dead alive.they dont know anything,asking them about the standard bank 4for3 option because i wana book for venom at musgrave for tomorrow and nobody knows anything.why tease us with the option of getting disscounts and rewards when yourl cannot even reply or repair broken services.or this is just a throw up so people pay full price.sadly we were forced to pay full price because of distance from the cinema for certain people,all 8 of us.thanks for nothing sterkinekor

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply05 Oct 2018, 07:08
Official

Good Day Kerwin,

Thank you for taking the time to contact us to share your experience.

We always endeavour to deliver the most enjoyable cinematic experience to all our customers, and we apologise for not being able to do so on this occasion.

Your feedback has been escalated to the relevant department, you should be contacted within the next 24-48 Business Hours.

Kind Regards

Sterkinekor