KM
Kathleen M

1 reviews | Active since Feb 2015

18 Feb 2015, 08:23

Terrible customer satisfaction

Myself and a group of 7 ladies went to watch Fifty Shades of Grey last night. We were one of many groups!<br> Not only are movie tickets a ridiculous price now, but every single soda machine was out of order and we were left with the option of slush puppy, water or fruit juice! <br> needless to say I was still disappointed with my choice of drink as the Slush puppy was basically flavour and water mixed - there was no ice/slush what so ever!!!!!<br> <br> I am extremely disappointed and management should take more control over their stock and machinery maintenance as going to the movies is no longer a cheap outing and one would expect the best customer satisfaction.!!!<br> <br> Ster Kinekor should be more prepared and equipped at all times and especially now with such a popular movie!

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply26 Feb 2015, 09:13
Official
Hello kathmac27,

Thank you for reporting this. We apologize for the inconvenience caused to you.

Your complaint has been forwarded to the relevant department who will revert back to you soon.

Regards,
Ster-Kinekor