Takes money but does not send tickets

I booked 4 tickets for a movie. After entering my card details and pressing pay now, it directed me to the 3D banking auth screen. I confirmed the transaction within my banking app. The ster-kinikor website said payment successfull, you will be redirected shortly. After waiting 5 minutes and still not being redirected I clicked the redirect now button manually. That just loaded indefinitely, forcing me to eventually refresh the entire page. This just booted me back to the home page with no information regarding the tickets or a reference number. Now the money has left my account, but no tickets have been sent to my phone number or email. I have booked tickets countless times before and never had issues, so it is not that I do not know what I am doing. I immediately phoned customer care, and after some explaining they said they could see the payment on their end but I would have to book again and wait for the initial payment to be refunded. Now I must risk paying another R650 with the chance that it might just fail to go through again. On top of this, I must pay again without even properly confirming if the refund has been processed. What happens if 2 days pass and the money is not refunded? What happens if I simply do not have the extra money in my account to book AGAIN!?!? The movie I intend to book is in 1 days time so I cannot sit around and wait for the refund. This is absolute *******. How is it possible that ster-kinekor can see it on their end, I can see on my bank statements that it has left my account, but somehow they cannot just send me the tickets. USELESS!!! I will never go to a ster-kinekor movie house ever again!