sytem fail

<p>we have had bad service at the eastgate branch , </p> <p>on two occasionswe got there they could not give us tickets through the self help , there was one person selling tickets manually so we were late for the movie , but today we booked on the app we get to the venue and the system doesnt pick up our tickets we spend 30 mins looking for someone to help us , theres no one on the floor , then we find someone again only one person helping a full que , so we wait then they cant figure what happened with the nooking , they then insist i pay for a second ticket after we show them proof of the the purchase , this happened on 13 of april , 2017 , </p> <p> </p> <p>the service was really bad and we only got into the movie 15 20 minute into the movie </p>