Systems offline

<p>I visited Ster Kinekor in N1 City recently and was very disappointed with the service i received.</p> <p>I used the self service terminals and paid for my movie tickets, but the machine did not dispatch any tickets. </p> <p>I then went to the counter and explained that i have paid. The assistant responded with a nonchalant "oh thats because the card payment system is offline, we can only accept cash." If a notice was put at the selfservice terminals, i would have paid cash and not used the terminals. That is good customer service. </p> <p>The assistant then told me to go draw a bank statement. I logged in to my internet banking and showed him the amount that went off my bank account. He still insisted that i get a hard copy of the bank statement. I had to make a decision to either go queue at the bank and get a bank statement and miss the beginning of my movie, or go draw cash and take the matter up afterwards. I paid cash and missed the beginning of the movie anyway...</p> <p>My problem is that i have been inconvenienced by the incident. And to go back to Ster Kinekor N1 City again to sort get my money refunded will be an extra inconvenience to me, not to mention that my bank charges me for bank statements like most banks do. </p> <p>I have been inconvenienced by Ster Kinekor by no fault of my own and they did absolutely nothing to make it easier for me or meet me half way.</p>