Supervisor sorted my query out straight away and then some

<p>I've been trying to get something sorted with Ster-Kinekor customer service, with my SK Klub points, which on the website i see has decreased quite a bit. After 3 days of system is down, and other staff not being helpful. Today, i eventually asked to speak to a supervisor. I cannot remember her name, but it turns out with the new website there is a glitch with my reduced points. I still have my exact number of points, and she recommended i get my VIP card from my cinema. I did not ask, or even know i was due to get the card, so that was a nice surprise. </p> <p>Thank you supervisor.</p> <p>For the rest of the folk reading this, i recommend you speak to a supervisor to get yourself sorted in the event of struggling with your query.</p>