Super Disappointing Service - Prestige Cinema Eastgate

Super disappointed, went to watch Spider-Man on Saturday morning in the Prestige Cinema at Eastgate. Firstly it was a pain trying to book tickets online, to find space for four people in Prestige together but I can understand due to covid it's not really their fault. When we got there, there was no one to welcome us as they usually do in the Prestige lounge, we sat down and waited a little while, then I went to find someone to help with our popcorn order, the lady told me that she can't help me because we ordered online so I have to stand in the normal que to collect it, we were a little late for our movie because of this, then when we got in and put on our 3D glasses they didn't work, when we asked they had given us the wrong glasses as they gave us Imax glasses instead of 3D glasses so we missed more of the movie, when we finally got in the one seat we had booked didn't work, it didn't recline...surely they should mark this seat as unavailable...the popcorn also had a terrible taste, not sure if it's cause they put it in brown paper bags and then put it back in the popcorn machine to keep warm. When we came out I tried to find someone to complain to but once again there was no one to assist in the Prestige lounge. You pay so much money for movies and then this is the service you get. I wouldn't recommend the Prestige Cinema at Eastgate to anyone, don't waste your money. I haven't been to see a movie since covid began and after Saturday don't think I'll go back any time soon again.