MM
Mary M

1 reviews | Active since Apr 2015

09 Apr 2015, 11:30

Sub-Standard Service

My friends and I wanted to enjoy a movie last night at the Secunda Mall Ster-Kinekor.<br> <br> But there was NO POPCORN at all. Not only was there NO POPCORN, but the service from the lady behind the till was atrocious. In such a situation, it is expected that the customers will be upset or frustrated. The lady should have been more understanding and willing to explain the situation to the customers. Instead she was RUDE, ABRUPT & just SHRUGGED HER SHOULDERS when asked about the popcorn!<br> We then decided instead of popcorn, we'll have only SODA. THERE WAS NO SODA EITHER. And the shelves were empty - NO CHOCOLATES/SWEETS.<br> <br> It is TOTALLY UNACCEPTABLE that an establishment and entertainment facility such as Sterkinekor - has NO POPCORN, NO SODA & BAD SERVICE as well! <br> <br> This is NOT an isolated occurrence. It has happened many times at this Secunda branch. We get to the cinema and they have NO COKE or NO POPCORN or NO SALT/ SPICES for the popcorn. And everytime we ask for assistance, we are given a shrug or rude reply. <br> <br> To add to everything, NO ONE checked our tickets before entering the cinema area. ANYONE could have walked in to watch ANY movie!<br> SUB-STANDARD SERVICE IS UNACCEPTABLE!

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Replies (1)
Ster-Kinekor
Ster-Kinekor's reply10 Oct 2016, 14:07
Official

Thank you for taking the time to contact Ster Kinekor, your feedback is important.

Due to circumstances beyond our control this complaint could not be attended to. Should you still require assistance, please feel free to contact us at ***/***(MOVIES)