****** money.

On the 28th of April 2018, I booked a ticket for my brother to see infinity wars at 2:15 PM online at Tokai Ster Kinekor, After the payment went through, the page froze and would not give me the booking confirmation, However the money had come off my account. I called your branch and explained my situation, and was told that I would automatically be reimbursed, and I had to rebook over the phone, I was charged an extra R2.50 for my inconvenience.

She had concluded that the seat that I booked was taken and I had to book another 2 seats away, which I did. The new amount also came off my account and I was told to wait for my reimbur*****t.

Someone else sat in ‘my other booked seat’ which tells me it was paid for twice.

I have called back a further 5 times, but told to wait longer, Please could you reimburse this amount. I find the ‘simple’ way on booking online is not really all that simple, and entails me sending all my banking information to strangers, I am utterly appalled!

PLEASE REFUND MY R 107.00