****** customer's item by staff/cleaners

On the 29/05/2018 my boyfriend and I went to watch a movie 20:15 pm Dead Pool 2 in Ster Kinekor Festival mall, Kempton Park in Cinema 5, seats F19 & F20. After the movie, we forgot a VW army green cap on seat F21. I went back the next day around 12pm to check if there's a 'Lost property ' facility and check if the cap could be there. The staff lady I approached was not even sure exactly to start looking , she said she'll go check by the managers office, i followed her as she went inside the office and she just looked around not really searching then said she'll go ask the cleaners , she came back empty handed , they didn't know anything as it was the other shift that was in , she then went to the manager who was at the refreshment counters at that moment , she came back and said no one knows anything or has seen it.

I was not even asked for my contact details to contact me if they do find the cap, not even they will look for it or ask the cleaners that were on duty once they come in for they shift , nothing. It's really disappointing that the staff/ cleaners keeps customer's property to themselves and not report in , in case they come back looking for it. There's no lost property facility.