Still waiting on Ster Kinekor to contact me a week later.

Tickets went online for Avengers Endgame last week tuesday 2 April. I made a purchase at 11pm for IMAX tickets. The process went well on the website took the money out of my account and then decided to bomb out on me and not give me the tickets. I immediately sent a direct message to Ster Kinekor's Facebook messenger with ALL the info, screenshots, proof it had removed the money from my account and no tickets (obviously) to which I am STILL a week later waiting for a reply there.

Phoned the call centre the next day, was told on phone, I can expect a refund within 24 hours, yeah that didn't happen! I emailed next, opened a ticket number, gave ALL my info again including contact info, on FRIDAY I get a reply saying please send us your phone number to we can arrange a refund.... I already HAD sent it. So I send it again and am STILL waiting for a return call. I phone again and again and can't get hold of anyone. No one replies on Facebook to messages. WHY IS THIS SUCH A BIG DEAL! Just return to me the money your broken website took from my account. I am so disappointed in the lack of customer service I've received.