Still Waiting

On Monday the 12th of Feb I filed a complaint about a broken chair and the bad service I had received at Ster-Kinekor N1 City Branch. I was contacted the following day but I was at that time busy attending a lecture seeing as I'm at University. I answered and asked them to call me back in a few minutes, which has not happened. I feel that Ster Kinekor has again failed in their service by not trying to contact me again after the initial call. If Ster Kinekor is really interested in making contact with me, I shall be available after 15h30 in the afternoon.